Unable to see device license for 1 fortigate in fortimanager

[nonomer174]

Dear
I'm Unable to see device license for 1 fortigate in fortimanager ... FMG version 6.4.7
see attached snapshot .

 

 

[Anthony_E]

Hello,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[nonomer174]

OK , waiting for help

[funkylicious]

Hi,

Is the FGT registered in the Support portal under the same account as the one where FMG is ?

[nonomer174]

Yes

[funkylicious]

That's good.
Have you tried selecting it and hit Refresh and/or Check license ?

[nonomer174]

yes everything is done .