Unable to register for permanent FG VM trial

[Petri]

Hi,

I'm trying to register Fortigate VM for permanent free trial, but unable to do so because of unsupported serial error.

I downloaded FGT_VM64_HV-v7.6.1.F-build3457-FORTINET.out.hyperv.zip zip from Fortinet support site. Created VM with 1 CPU, 2048 RAM and with 2 nic.

I first I tried to register from command line without success:

# get system status
Version: FortiGate-VM64-HV v7.6.1,build3457,241127 (GA.F)
First GA patch build date: 240724
Security Level: High
Firmware Signature: certified
Virus-DB: 1.00000(2018-04-09 18:07)
Extended DB: 1.00000(2018-04-09 18:07)
Extreme DB: 1.00000(2018-04-09 18:07)
AV AI/ML Model: 0.00000(2001-01-01 00:00)
IPS-DB: 6.00741(2015-12-01 02:30)
IPS-ETDB: 6.00741(2015-12-01 02:30)
APP-DB: 6.00741(2015-12-01 02:30)
Proxy-IPS-DB: 6.00741(2015-12-01 02:30)
Proxy-IPS-ETDB: 6.00741(2015-12-01 02:30)
Proxy-APP-DB: 6.00741(2015-12-01 02:30)
FMWP-DB: 0.00000(2001-01-01 00:00)
IPS Malicious URL Database: 1.00001(2015-01-01 01:01)
IoT-Detect: 0.00000(2022-08-17 17:31)
OT-Detect-DB: 0.00000(2001-01-01 00:00)
OT-Patch-DB: 0.00000(2001-01-01 00:00)
OT-Threat-DB: 6.00741(2015-12-01 02:30)
IPS-Engine: 7.01026(2024-11-14 23:09)
Serial-Number: <serial>
License Status: Invalid
VM Resources: 1 CPU/1 allowed, 1929 MB RAM/2048 MB allowed
Log hard disk: Available
Hostname: FortiGate-VM64-HV
Operation Mode: NAT
Current virtual domain: root
Max number of virtual domains: 2
Virtual domains status: 1 in NAT mode, 0 in TP mode
Virtual domain configuration: disable
FIPS-CC mode: disable
Current HA mode: standalone
Branch point: 3457
Release Version Information: GA
FortiOS x86-64: Yes
System time: Sat Jan 25 05:54:51 2025
Last reboot reason: warm reboot

FortiGate-VM64-HV # diagnose debug vm-print-license
SerialNumber: <serial>
CreateDate: Sat Jan 25 05:02:13 2025
Model: EVAL (1)
CPU: 1
MEM: 2048
VDOM license:
  permanent: 2
  subscription: 0

FortiGate-VM64-HV # diagnose hardware sysinfo vm full
UUID:     <uid>
valid:    0
status:   3
code:     202
warn:     0
copy:     0
received: 4294940600
warning:  4294940600
recv:     202501251338
dup:

# execute vm-license-options account-id <user>
# execute vm-license-options account-password <passwordWithSpecialCharacters>
# execute vm-license
This VM is using the evaluation license. This license does not expire.
Limitations of the Evaluation VM license include:
  1.Support for low encryption operation only
  2.Maximum of 1 CPU and 2GiB of memory
  3.Maximum of three interfaces, firewall policies, and routes each
  4.No FortiCare Support
This operation will reboot the system !
Do you want to continue? (y/n)y

Failed to download VM license.

After that i tried same thing from Web Gui without success. After digging to http 500 response i found this:


I would assume serial number is being auto generated during first setup and end user can't change it. Serial numbers syntax seems "reasonable". My account is new and doesn't have existing trials registered.

I must say that this isn't best user experience.

[Anthony_E]

Hello Petri,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Petri]

Hi Anthony,
I think it has something to do with my account since with same configuration I'm able to register vm trial to another account but not for this one.
Other account is older and I've been testing Fortigate on that account before.

[Anthony_E]

Hi Petri,

Thank you for this information.

Regards,