Unable to ping

[krishna_konduri]

Hi, I am unable to ping any of the public Ip from the Fortigate CLI. That is the reason it is showing license information as unreachable. Please help me in resolving the issue. Thanks in advance..

[ede_pfau]

Hi, welcome to the forums. Do you have set up a default route? Look in ' Router' >' Static' >' Static Route' and if not, add the route ' 0.0.0.0/0' , with your ISP' s gateway address and the WAN interface in use.

[krishna_konduri]

Hi Ede, Default route is already there and inside hosts are able to reach internet.

[rwpatterson]

Can you not reach by IP or by DNS name? What firmware version?

[krishna_konduri]

I tried using IP and DNS name. Both are unsuccessful. Version i am using is : FG200B-4.00-build324

[Gareth]

Do you have DNS set up? Can you exec ping 8.8.8.8? Wouldn' t recommend leaving it at that, but if you don' t know your local ISP DNS, set your DNS server to 8.8.8.8 and see what you can get to from there.

[rwpatterson]

From the command line try:

 FGT # exec traceroute 8.8.8.8

This will show you the path that the FGT is using to try to reach the Internet and where it stops.

[krishna_konduri]

I Tried it, but unable to ping. Output is below. execute traceroute 8.8.8.8 traceroute to 8.8.8.8 (8.8.8.8), 32 hops max, 72 byte packets 1 * * * 2 * * * 3 * * * 4 * execute ping 8.8.8.8 PING 8.8.8.8 (8.8.8.8): 56 data bytes --- 8.8.8.8 ping statistics --- 5 packets transmitted, 0 packets received, 100% packet loss

[krishna_konduri]

One more thing i observed is i am unable to ping the default gateway also. But i am connecting to the firewall from outside network. i don' t know why i am unable to ping the default gateway also... :(

[rwpatterson]

From the CLI,

FGT # exec ping-options view-settings

Make sure everything looks right. The below is the default:

 Ping Options:
 	Repeat Count: 5
 	Data Size: 56
 	Timeout: 2
 	Interval: 1
 	TTL: 64
 	TOS: 0
 	DF bit: unset
 	Source Address: auto
 	Pattern: 
 	Pattern Size in Bytes: 0
 	Validate Reply: no