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lukis123
New Contributor

Unable to obtain permanent VM trial license: Failed to download VM license

Hi, 

Following this article I try to obtain a trial license: https://docs.fortinet.com/document/fortigate/7.6.5/administration-guide/441460
I receive error as follows: 

FortiGate-VM64-KVM # execute vm-license-options account-id

FortiGate-VM64-KVM # execute vm-license-options account-password
<string> Account password.

FortiGate-VM64-KVM # execute vm-license-options account-password

FortiGate-VM64-KVM # execute vm-license
This VM is using the evaluation license. This license does not expire.
Limitations of the Evaluation VM license include:
1.Support for low encryption operation only
2.Maximum of 1 CPU and 2GiB of memory
3.Maximum of three interfaces, firewall policies, and routes each
4.No FortiCare Support
This operation will reboot the system !
Do you want to continue? (y/n)y

Failed to download VM license.

I have checked my account and master account of our organization, and there is no trial vm license activated. Fortigate can access internet. 

4 REPLIES 4
adambomb1219
SuperUser
SuperUser

What version? I would work with your Fortinet account team. 

lukis2
New Contributor II

7.6.5
I wrote with fortinet on chat, and they told me to post here, and I will get help from fortinet engineer ;) 
I have got fgt trial license years ago, but it is not on my asset list any more... 

lukis2
New Contributor II

I was able to activate the license on 7.4.8...

lukis2
New Contributor II

ok, so there was issue with emulation. I have to add -cpu host parameter in qemu, and after that I was able to activate license... strange. 

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