Unable to load FortiGuard DDNS server list

[taylorchen]

Dear all,

My system is fortigate 50E with FortiOS v6.2.8 build1232 (GA).

As before I already set the fortiddns and work over 1 year.

I did not update the firmware, but it is not work today.

I check the config and find it's show "Unable to load FortiGuard DDNS server list  "

I reference to the web "https://kb.fortinet.com/kb/microsites/search.do?cmd=displayKC&docType=kc&externalId=FD49559"

But it is not work now.

please help me!!!

Thanks!

[syafiq]

I also faced the same issue, the firewall firmware is version 6.2.2 and at first, the DDNS is working. But after my WAN disconnect for more than 4 hours, then the DDNS not working anymore.

Then I thought it is because of firmware, then I had upgraded it to version 6.2.9 but the issue still occurs. Had to try this link https://kb.fortinet.com/kb/documentLink.do?externalID=FD49559 

and try to change the protocol and port at fortiguard page, but still the same.

Thank you.

[matmori]

answer from fortinet I hope it will be useful

We are aware of a DNS issue with Fortiguard DNS. Currently awaiting an update.  Changing your DNS to another provider may resolve the issue. (has for some but not all customers) Meanwhile I have been requested to escalate all tickets with this issue, so I will do that now and you should hear back shortly, Regards Dan

[jlojeda2000]

Hello:

I found the solution for this.

just open a CLI in order to add the next info

The problem is something was worng in the database of the FortiguardDDNS and can not load it.

so..

Check that the Fortiguard has udp enable

then

Manually configure DDNS server via CLI/SSH:

# config system fortiguard     set ddns-server-ip 173.243.138.225 end

and that´s all ;)

this is and example of I said:

Connected

 

FGGuard $ sh system fortiguard

config system fortiguard

 set protocol udp

 set sdns-server-ip "208.91.112.220" 

end

 

FGGuard $ config system fortiguard

 

FGGuard (fortiguard) $ set ddns-server-ip 173.243.138.225

 

FGGuard (fortiguard) $ end

 

FGGuard $ 

Then you can go to your dashboard Network-> dns -> dns settings and you can see the magic :)

[taylorchen]

Thanks jlojeda2000

  It's magic.  

[tommel70]

Thanks, works under 6.4.7 as well!

[garciaog]

Nice! thanks :)