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Ginger_Badger
New Contributor

Unable to install FortiClient 5.4 on Windows 7 SP1 x64

I get a 'driver is not digitally signed' error for each of the services it tries to install. 

 

No option to 'continue anyway', followed by a roll back. 5.2 installs fine.

 

5.4 has installed correctly on my Mac. Any ideas before I tackle another 50 machines?

1 Solution
Ron_Uss
New Contributor III

Hi

check this - https://technet.microsoft.com/en-us/library/security/3033929

FortiClient 5.4.0 use digital signing SHA-2 and for Windows 7 SP1 and Windows XP you need install this update.

 

Info from Forticlient Release notes:

Installing on Windows 7 and Windows XPFortiClient 5.4.0 files and drivers are digitally signed using SHA2 certificates. Microsoft Windows 7 and Windows XP are both known to have issues with the verification of SHA2 certificates. Ensure your Windows system software updates are up-to-date before installing FortiClient 5.4.0 on either of these two platforms. 

NSE8 #3111

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NSE8 #3111
14 REPLIES 14
emnoc
Esteemed Contributor III

Qs:

 

Did you try to uninstall any previous FClient ( please make cfg backup ) and then install or is this a new installation?

 

Have you tried more than one machine?

 

If it's a digital_sign issue maybe support needs to be involved  to look and ensure the signtool was done for the package. I would open a case with TACsupport if you still have problems.

 

PCNSE 

NSE 

StrongSwan  

PCNSE NSE StrongSwan
gmoors
New Contributor

Hello Lynas

 

Apparently I've a similar problem... Do you think it's about version 5.4?

Ron_Uss
New Contributor III

Hi

check this - https://technet.microsoft.com/en-us/library/security/3033929

FortiClient 5.4.0 use digital signing SHA-2 and for Windows 7 SP1 and Windows XP you need install this update.

 

Info from Forticlient Release notes:

Installing on Windows 7 and Windows XPFortiClient 5.4.0 files and drivers are digitally signed using SHA2 certificates. Microsoft Windows 7 and Windows XP are both known to have issues with the verification of SHA2 certificates. Ensure your Windows system software updates are up-to-date before installing FortiClient 5.4.0 on either of these two platforms. 

NSE8 #3111

NSE8 #3111
emnoc
Esteemed Contributor III

Thanks Ron, I was to lazy to  find that MS techdoc. I have a Windows 7 host here and will try a update later on and report but it's probably a signing issue.

 

PCNSE 

NSE 

StrongSwan  

PCNSE NSE StrongSwan
Roust_m
New Contributor

Hi,

I have the same problem.  I have admin access on my laptop, I run the installation under administrator, yet:

Service 'FortiShield' (FortiShield) failed to start. Verify that you have sufficient privileges to start system services.

Tried it on 3 computers, only one worked.

Couldn't find how to attach the installation log.

Thanks.

webb
New Contributor

Ron_Uss wrote:

Hi

check this - https://technet.microsoft.com/en-us/library/security/3033929

FortiClient 5.4.0 use digital signing SHA-2 and for Windows 7 SP1 and Windows XP you need install this update.

 

Info from Forticlient Release notes:

Installing on Windows 7 and Windows XPFortiClient 5.4.0 files and drivers are digitally signed using SHA2 certificates. Microsoft Windows 7 and Windows XP are both known to have issues with the verification of SHA2 certificates. Ensure your Windows system software updates are up-to-date before installing FortiClient 5.4.0 on either of these two platforms. 

Hi

I have same problem.

Thank you for your information.

--------------------------------------------------

FCNSA/FCNSP

 

-------------------------------------------------- FCNSA/FCNSP
Rede
New Contributor

Ron_Uss wrote:

Hi

check this - https://technet.microsoft.com/en-us/library/security/3033929

FortiClient 5.4.0 use digital signing SHA-2 and for Windows 7 SP1 and Windows XP you need install this update.

 

Info from Forticlient Release notes:

Installing on Windows 7 and Windows XPFortiClient 5.4.0 files and drivers are digitally signed using SHA2 certificates. Microsoft Windows 7 and Windows XP are both known to have issues with the verification of SHA2 certificates. Ensure your Windows system software updates are up-to-date before installing FortiClient 5.4.0 on either of these two platforms. 

 

Worked Here!! Thanks a lot.

adil
New Contributor

I have win 7 pro installed, when I try to install fortilcient 5.4 I get an error "Please install windows patch kb 3033929 before installing forticlient." I tried to install this update and its also and update is not installing. Anyone can help me out?

Rede
New Contributor

adil wrote:

I have win 7 pro installed, when I try to install fortilcient 5.4 I get an error "Please install windows patch kb 3033929 before installing forticlient." I tried to install this update and its also and update is not installing. Anyone can help me out?

Wthat's the error? Did you look in event viewer?

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