Unable to connect WAN1 through PPPOE

[miki_t]

Hi all , 

I have FortiGate 60E ,Current version FortiOS v5.6.8 build1672 (GA) , i'm struggling to create a connection through WAN1 with PPPOE it is always on Initializing... , i tried to leave the Unnumbered IP as 0.0.0.0 and also tried with my static ip that i have from my ISP ,in the cli i see always the next log message "Invalidate PPPoE interface wan1". 

My modem is set to bridge model number is DSL-225 ,i set this modem to bridge and connected my laptop created a PPPOE connection and connected successfully to the internet so it mean that the modem is working perfect as a bridge but the fortigate is not willing to connect.

Any suggestions please what should i do and how can debug wan1 port and what is going on behind the scene ?

Best Regards,

Miki

 

[ede_pfau]

Two suggestions:

1- make absolutely sure you have the password correct (i.e., paste it)

2- some ISPs deliver on a VLAN, that is, tagged. If your modem doesn't remove tags this might be the issue.

[emnoc]

Does the ISP  do tagging, did you run and diagnostic diag sniffer on wan1 port?

   diag sniffer packet wan1 'pppoed or pppoes"

Ken

[miki_t]

Hello , 

Thanks for the replays , the problem was on the port WAN1 a physical issue , i connected to Interface3 and gave it WAN role than the PPPOE connection was established .

Best Regards,

Miki