Unable to access web bookmark in ztna agentless feature

[Shantilal1998]

Hi team,

I have configured ztna agentless feature which introduced in 7.6 version (using 7.6.2) but getting 'site can't be accessed' error while accessing the web bookmark.

redirected url: https://10.10.1.17:4434/XX/YY/ZZ/webservice?bmgroup=bookmark&bmname=fmg&cookie=DB2B48CEE7376444186CB...

Why this XX/YY/ZZ is showing here ??

Kindly suggest.

[Anthony_E]

Hello,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Anthony_E]

Hello,

We are still looking for someone to help you.

We will come back to you ASAP.

Thanks,

[Sheffels]

Same here. I created an public dns for the webserver facing the public ip of the ztna portal but no luck.

[Anthony_E]

Hello,

I found these information and hope it will help:

To troubleshoot the issue of being unable to access the web bookmark in the ZTNA agentless feature:

1. Verify Configuration: Ensure that the agentless ZTNA applications are correctly configured. Check the configuration settings under Configuration > Agentless ZTNA.
2. Access the Bookmark Portal**: Navigate to Configuration > Agentless ZTNA,  click on the Private applications tab, In the top-right corner, click on Bookmark portal, copy the link from the Bookmark portal link field and paste it into a web browser to access the portal.
3. Check Prerequisites: Ensure that all prerequisites for agentless ZTNA are met. Refer to the prerequisites documentation for any missing requirements.
4. Network Connectivity: Verify that there are no network connectivity issues preventing access to the portal.
5. Application Assignment: Ensure that each web-based application is assigned a custom domain name associated with the FortiSASE instance.
6. Compatibility: Confirm that the setup does not involve SPA hubs configured with BGP on loopback or private web-based applications with the Server Type set to FQDN, as these are not supported.