Unable to access File & Folder from shared folder | IPSec Tunnel

[azwanarif]

Hi All,

Currently we are facing issue when access or open a file located at File server (10.2.3.3) through IPsec tunnel located at branch (Watchguard).

We are able to open the shared folder using map|smb folder. However when open, copy or access the subfolder. Windows will hang or stuck. 

Attached is the packet capture. Appreciate if anyone can help to highlight and guide to resolve the issue causing of the reset connection. Thanks

[saneeshpv_FTNT]

Hi @azwanarif ,

Looking at the capture, the session setup from client is reset by the server and I don't see any problem on the Firewall based on the provided information.

You can take a look at the below article for possible causes of failures.

https://learn.microsoft.com/en-us/windows-server/storage/file-server/troubleshoot/negotiate-session-...

Best Regards,