UTM Block Issue 'PDL Application'

[Sri_]

Hi Team,

We are experiencing an issue after upgrading one of our FortiGate firewalls to FortiOS 7.4.8. Since the upgrade, several AWS-related services stopped working for our users.

Upon checking the Forward Traffic logs, we can see traffic being blocked by UTM (Web Filtering). The Application Name shown in the log is “PDL”, and the action is Blocked.

I am unable to identify which Web Filter category is responsible for blocking this application/traffic.
I would appreciate your guidance.

[AEK]

Hi Sri

Double-click on the log entry and a right panel will appear. Click on the "Security" tab and you should find more info about UTM.

[Sri_]

Hi Sir,

It is showing that the URL is being blocked by the web filter under the Information Technology Subcategory, but this category is already allowed.

[AEK]

Hi Sri

In the same logs you should find which web filter profile has blocked the access. Try edit this profile, add a URL filter and exempt the web site.