Trial licence problems Failed to download VM license.

[Simon_Bingham]

Looking on the licencing portal, I have registered one of these before. this has been long since deleted.

The serial number has been moved to "Decommissioned Units" on the licencing portal 

FortiFirewall-VM64-KVM # execute vm-license-options account-id xxxxxxxxxxxxxxxxxxxx

FortiFirewall-VM64-KVM # execute vm-license-options account-password xxxxxxxxxxxxxxxx

FortiFirewall-VM64-KVM # execute vm-license
This VM is using the evaluation license. This license does not expire.
Limitations of the Evaluation VM license include:
1.Support for low encryption operation only
2.Maximum of 1 CPU and 2GiB of memory
3.Maximum of three interfaces, firewall policies, and routes each
4.No FortiCare Support
This operation will reboot the system !
Do you want to continue? (y/n)y

Requesting FortiCare Trial license, proxy:(null)
Failed to download VM license.

FortiFirewall-VM64-KVM # get syste, st
command parse error before 'syste,'

FortiFirewall-VM64-KVM # get system stat
Version: FortiFirewall-VM64-KVM v7.4.4,build2662,240514 (GA.F)
First GA patch build date: 230509
Security Level: 2
Firmware Signature: certified
Serial-Number: FFVMEVWTNHMJSI56
License Status: Invalid
VM Resources: 1 CPU/1 allowed, 985 MB RAM/2048 MB allowed
Log hard disk: Not available
Hostname: FortiFirewall-VM64-KVM
Operation Mode: NAT
Current virtual domain: root
Max number of virtual domains: 2
Virtual domains status: 1 in NAT mode, 0 in TP mode
Virtual domain configuration: disable
FIPS-CC mode: disable
Current HA mode: standalone
Branch point: 2662
Release Version Information: GA
FortiOS x86-64: Yes
System time: Thu Jul 4 08:40:59 2024
Last reboot reason: power cycle

[adimailig]

One account can only have one trial license.
I strongly suggest to delete the existing serial number and re-deploy your VM and VM license.
In addition, I noticed that you are using " FortiFirewall-VM64-XXXXX". 
I recommend using the "FortiGate-VM64-XXXX" instead.

https://docs.fortinet.com/document/fortigate/7.4.4/administration-guide/441460/permanent-trial-mode-...
https://community.fortinet.com/t5/Support-Forum/Failed-to-download-license/td-p/246404
https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-License-is-invalid-for-current-VM/ta...