Hi mates,
I want to transfer one of my devices to another account but there's a question, what happens to my currently activated subscription?
I mean the device have 2 years subscription (Antivirus, IPS, ...) when i transfer device to new account, are the license/subscription gonna transfers to the new account?
Or it is bundled to the device's serial number and not depends on account?
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Hello @m3ds0 ,
My friend just answered to me. He said yes, the device was transferred with licenses. He made this transfer via open to the customer services team.
Hello @m3ds0 ,
As far as I know, all licenses activated on the Device serial number are transferred with the device.
Thank you for your reply.
I think same as you but didn't found any documents for this topic and it would be nice if someone have experience to avoid device functionality or license problem!
Hello @m3ds0,I understand your concern. You can create a case to customer services tells your concern. They can transfer your unit with license. In my opinion, thats way safest way. Btw, i asked to my friend who transfer his unit close time. He didn't aswer to me yet. As soon as he answer to me, i will inform to you.
Hello @m3ds0 ,
My friend just answered to me. He said yes, the device was transferred with licenses. He made this transfer via open to the customer services team.
Thank you!
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