Transfer license to a new FortiGate device

[osourabie]

My FortiGate 100F, has been damaged by lightning. We have purchased a new FortiGate 100F. We want to transfer the license (2 years subscription) from the damaged FortiGate 100F to a new one FortiGate 100F. I wanted to transfer the license directly, but unfortunately I have already registered the new FortiGate 100F on my account, so I can't transfer the license.

Can anyone help me?

Many thanks.

[abarushka · Accepted solution]

Hello,

Please log in to you FortiCare account and open "Customer Service" ticket (not "Technical Support ticket" TAC).

[osourabie]

Hello;

Ok well noted,

Thanks Abarushka.