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lbunnell
New Contributor

Token accepted, goes back to login screen

Having an issue, latest version of forticlient (7.09) running on windows 11 22h2.   Enter username/password, prompts for token, progress bar goes up to 98%, then reprompts for username/password and does not connect.   Logs in FortiAuthenticator (v6.4.4, build1028)  show that user/password accepted, token is successful.

 

Have tried uninstalling/reboot/reinstall/reboot.  Connects to EMS server and synchs with no issues; but is unable to connect with client to the vpn.

2 REPLIES 2
hbac
Staff
Staff

Hi @lbunnell,

 

Have you tried disabling IPv6 of the NIC? Please refer to https://community.fortinet.com/t5/FortiGate/Technical-Tip-SSL-VPN-fails-at-98/ta-p/248363#:~:text=Th...

 

Regards, 

Sheikh
Staff
Staff

Hello @lbunnell 

 

Please try to run these debugs on Fortigate that might help you yo see why its failing.

 

diag debug disable

diag debug reset

diag debug console timestamp enable

diag debug application sslvpn -1

diag debug enable

 

******reproduce the issue *****

 

regards,

 

Sheikh

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