Timeout while connecting

[shalaby120]

Hello ,

The vpn was working fine for 1 week, then i received this error, and i cannot connect again

i tried to connect with a different 4 ISP but same problem

so what i suppose to do 

thank you 

[sjoshi]

Hi,

Are you using ssl vpn or the ipsec dial up?

What is FGT and FCT version?

What are you observing in the VPN event logs

[shalaby120]

Hello @sjoshi  ,

Thank you for your reply , i am not technical but here you are a screenshot with the settings 

[shalaby120]

@sjoshi  if you need more info tell me please 

[sjoshi]

this issue usually occur when the connectivity is broken.

further can you try collect sniffer on the FGT.

Open FGT CLI console

diag sniff packet any 'host x.x.x.x and (port 500 or port 4500)' 4 0 l >> where x.x.x.x is the PC public IP 

[Sheikh]

Hello @shalaby120 

It appears that the FortiClient and FortiGate's Phase 1 and Phase 2 DH group settings are not matching.

Please also check the authentication settings in the IKE proposals in both phases.

regards,

Sheikh