The Product Registration has been disabled. Please contact Fortinet Customer Service in your region

[Dyop_Geop]

Hi Anybody encountered this issue? We had TWO BRAND NEW 1000C which cant be registered because of this issue. What can we do please? PLease see attached Picture.

[Dyop_Geop]

[Dave_Hall]

If you purchased the units new through a local reseller, contact them and let them know about the licensing issue -- they should be able to clear up any issues with those units. The only times I encountered a licensing issue is when another customer' s unit was registered to our company by mistake and when an RMA unit got the wrong serial number " embedded" into the firmware. That said, I suggest verifying the serial numbers on the back/bottom of the units against what is listed in the GUI/boot menu vs what is listed on the box/invoice. I would then log into your account on fortinet and check to see if the units are not already registered. Contact your local reseller if you find a problem. Otherwise, contact customer support in your region.