I was lucky, I was going through my mailbox and found 3 emails from internal non-tech support people within fortinet. So I wrote this nifty email and sent to all of them:
A few months ago we exchange a few brief emails regarding The Fortigate line of firewalls. At the time I thought that the fortigate was a true solution that offered features at a price that another vendor simply couldnâ€™t deliver. Now, nearly 7 months later, myself and many other find themselves battling bugs in the FortiOS code that should never make it to general availability.
A case in point is the PPTP bug in 2.5MR7 that literally broke all forms of PPTP traffic from passing through the unit. Many people use PPTP as their VPN solution because it interfaces so well with many Microsoft products. Another example is the memory leak that made it into 2.8MR3. This leak uses up valuable system memory and requires you to reboot the firewall on a regular schedule or risk a system crash.
These issues are major and should have never made into a major release of the FortiOS software. There seems to exist a void between the Developers, Technical support, and Salesmen. In fact the growing concensous on the fortinet user forum http://support.fortinet.com/forum is that Fortinet conducts NO pre-release testing of their software prior to release. That or the developers are being forced to release code before it is ready for various reasons. I invite you to view the forum and browse the posts. I think you will find it most enlightening. Fortinet is a young company, and has to much riding on quality products to develop a bad reputation so early in its life. Many current customers are afraid to upgrade because of the severe bugs or because they will LOSE functionality.
Currently we think that our voice is not being heard. Many of the users of the forum pleaded with Fortinet to hold the release of 2.8 until it was relatively bug free. This was not the case as 2.8 was release with many many bugs. I have sold and configured 2 FG-300â€™s, 2 FG-200â€™s, 2 FG-100â€™s, and 2 FG-50Aâ€™s. I am not sure that I will sell any more fortigate firewalls to my customers until the Quality Assurance testing of the code releases improves. I do ask that you view the forum. That where the true fans of the fortinet line post their opinions. If they are disgruntled, then fortinet has a major problem on its hands.
MCSA, MCP, CCNA, CCDA, A+
Blue Ridge Business Development Center
336-372-1525 Ext. 30