Telemetry error during Install Wizard

[tjzee]

Hi everyone,

I’m having an issue with FortiManager Cloud and I’m hoping someone can point me in the right direction.

I have a FortiGate HA pair already added into FortiManager Cloud. Everything was working fine until today, when FMG began showing errors whenever I try:

• Retrieve Config
• Install Preview
• Policy Package Diff
  
  

  This seems to be a system-level object FMG expects, but it no longer exists in the ADOM database. Because of that:

  • Retrieve Config fails
  • ADOM revision cannot be synced
  • Install Preview tries to remove “system.telemetry default”
  • Any push/install fails

  Even when I manually create a telemetry object in Objects, the ADOM still throws the same error.

  I’ve checked:

  • Device database
  • Policy package
  • System objects
  • Device mapping
  • ADOM-level objects

  But the TELEMETRY object does not appear anywhere in the ADOM tree.

  This looks like an FMG Cloud ADOM DB corruption / missing system object, not a FortiGate configuration problem.

[AEK]

Hello

Which FMG version?

Did you perform integrity check?

diagnose pm2 check-integrity all
diagnose dvm check-integrity
diagnose cdb check adom-integrity
diagnose cdb check policy-packages
diagnose cdb upgrade check +all

You can share the output once done.

Meanwhile it is a good idea to open a ticket.