Telemetry connection disconnects when RDP is performed with a different user on the server.

[ChefDolphin]

Today I encountered an issue. I am using FortiClient EMS, and I installed FortiClient on my servers to be able to use the AV MW SB profiles.

However, the following happened.

When I connect using the user1 account I used to install FortiClient, there is no problem. However, when user2 RDPs to the same server, the EMS Telemetry connection automatically disconnects and redirects to the invitation code entry page.

I found a case related to this issue on the Fortinet community, as linked below.

https://community.fortinet.com/t5/Support-Forum/FortiClient-on-RDS-Server/td-p/395858

However, I didn't understand how to configure it. Could you help me?

[AEK]

I'm not sure ZTNA is designed for multi-user server (I mean where multiple users connect simultaneously).

But I'd like to understand more this scenario if you don't mind.

• When you try with user2, is there any other user session that is still opened on the server? I mean with user1 or other
• If so, try close any other session and open one single session with user2 to see if the behavior is different
• Are you using any AD group tag? If so, remove it from the config and redo the test
• Which FCT and FCT EMS versions are you using?

[ChefDolphin]

Hello AEK,

Thank you for your response.

When connected as user2, user1 is also connected at the same time, meaning there are two active sessions.

I also experience this when I log out as user1 and then log in as user2. The telemetry connection is interrupted when another user connects.