Sync account forticloud on fortigate ha

[mjz]

Hello everyone. Thank you very much for trying to help me. I'm sharing my question or problem, as I don't know if this is expected behavior.

I changed the FortiCloud account for my Fortigate from the website, using the "Transfer FortiGate to another account" option.

But this only seems to have changed the account for my master Fortigate. On the website https://support.fortinet.com/asset/#/views/products, only that account appears, not the slave account.

What am I doing wrong, or what should I do to get the two to sync?

Regards

[kaman]

Hi mjz,

Here is a useful KB article for the same:

https://community.fortinet.com/t5/FortiGate/Technical-Tip-FortiCloud-account-and-FortiGate-Cloud-acc...

https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-transfer-a-FortiGate-to-another-For...

You can always call as a registered user for the old FortiGate to Customer Service after this is done to make sure licenses are transferred

https://www.fortinet.com/support/contact

Here are other useful documents for the same:

https://docs.fortinet.com/document/fortigate/6.4.2/administration-guide/388078/transfer-a-device-to-...

https://docs.fortinet.com/document/fortigate/7.6.0/administration-guide/737278

Regards,
Aman