Help
Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
Nishad
New Contributor III

Created on ‎06-20-2018 11:10 AM

Subscription refund policy

Hi,

 

We have 300C with us. In recent vulnerability scan we found that device firmware is vulnerable and device is not capable of upgrading firmware to 5.4.x or more.

 

As per fortinet fix has been released in 5.4.6 and more. We have recently purchased the UTM subscription for 3 years in March 2018 and to get compliance we have to change the device. So is it possible that, I can get refund for the subscription or is there any refund policy in place?

 

Regards,

Nishad 

Regards,

Nishad

Regards, Nishad
1232
0 Kudos
1 REPLY 1
rwpatterson
Valued Contributor III

Created on ‎06-20-2018 11:47 AM

This is a question for Fortinet Customer Support. They set the policies and would be far better at getting you the proper answer. My guess would be that you would have to apply the purchase price of your current device and spring for a few dollars more to get the comparable "D" model. That's just me speculating though.

 

Good luck

 

Also drop your SE a line. They may be able to help you as well.

Bob - self proclaimed posting junkie!
See my Fortigate related scripts at: http://fortigate.camerabob.com

Bob - self proclaimed posting junkie!See my Fortigate related scripts at: http://fortigate.camerabob.com
1114
0 Kudos
Announcements

Select Forum Responses to become Knowledge Articles!

Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.

Labels
Top Kudoed Authors
View all
Broad. Integrated. Automated.

The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.

Social Media
Security Research
Company
News & Articles
Contact Us

Copyright 2024 Fortinet, Inc. All Rights Reserved.