Good morning,
I checked his laptop and it should work without any problems, but it still won't connect for some unknown reason. I fixed and updated everything, but the problem persists. It seems that something is wrong with the Windows system.
Here’s what I did:
The same problem still occurs. It just stays on "Connecting" and nothing happens after clicking the "Connect" button.
Dell Latitude 3540
Windows 11 Pro 23H2
FortiClient VPN 7.4.0.1658
Anyone idea?
Nominating a forum post submits a request to create a new Knowledge Article based on the forum post topic. Please ensure your nomination includes a solution within the reply.
Hello
I hope the following can help you troubleshoot your issue:
Hi @Kacperr,
I've seen similar issues with 7.4.0 FortiClient. Please try a different version.
Regards,
Now we know with 99% certainty where the problem lies. It's mainly his router. The Dell Latitude laptop and the Windows system (version 23H2) are fine.
After enabling the hotspot from his private phone, we managed to connect with FortiClient. The problem is resolved.
PS. I downloaded and installed an older version of FortiClient, ver. 7.2.2, on his laptop.
PS2. Thank you for your help.
Select Forum Responses to become Knowledge Articles!
Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.
User | Count |
---|---|
1702 | |
1092 | |
752 | |
446 | |
228 |
The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.
Copyright 2024 Fortinet, Inc. All Rights Reserved.