Strange forticlient behavior with MacOS

[vladxxx]

Hi,

I have a very strange problem with Forticlient when I use it from MacOS (Sonoma). It was ok earlier (with Ventura) but because I tried to debug some another strange IPSec VPN issue, I had to uninstall it (using the official method) and install an older version. Since then when I press connect button for my SSL VPN it seems Forticlient is freezes (stuck in connecting phase) and the disconnect button also not working, so I have to shutdown Forticlient.... Unfortunately due to Fortinet strange policy, support can't help (forticlient-vpn is not covered by support contract), so all my hope is in this community :) Have you ever seen something like this? Any suggestion to fix?

Thanks

L:

[Kagemaru]

Have the same problem with 7.2.2 on sonoma 14.1

[Umer221]

FortiClient may not be reaching FortiGate. Have you tried to install a newer version from Fortinet support site?

https://support.fortinet.com/welcome/#/

[Kagemaru]

Still not working

[Umer221]

Which version did you install now?

[Umer221]

Try uninstalling FortiClient completely following the instructions in this article:

https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-uninstall-FortiClient-on-macOS/ta-p...

Then install 7.2.2 version from the support site.

[Kagemaru]

Allready tried this but still not working.

Always freeze after clicking on connect.

[Umer221]

Can you run the following commands on FortiGate CLI and then try connecting again after you have run the commands:

diag debug reset  

diagnose debug application fnbamd 255 

diagnose debug application sslvpn -1 

diagnose debug application samld -1 

diagnose debug console timestamp enable 

diagnose debug enable 

Do you see any traffic being generated?

[Umer221]

Additionally, run the sniffer separately on a different CLI window:
diag sniffer packet any "host <FortiClient Public IP Address>" 4 0 l

Once you run the above sniffer command, try connecting again to see if traffic is hitting FortiGate interface or not.

[Kagemaru]

No traffic. We have 30 Macbooks and every with sonoma 14.1 and forticlient 7.2.2 is not working.