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Strange forticlient behavior with MacOS
Hi,
I have a very strange problem with Forticlient when I use it from MacOS (Sonoma). It was ok earlier (with Ventura) but because I tried to debug some another strange IPSec VPN issue, I had to uninstall it (using the official method) and install an older version. Since then when I press connect button for my SSL VPN it seems Forticlient is freezes (stuck in connecting phase) and the disconnect button also not working, so I have to shutdown Forticlient.... Unfortunately due to Fortinet strange policy, support can't help (forticlient-vpn is not covered by support contract), so all my hope is in this community :) Have you ever seen something like this? Any suggestion to fix?
Thanks
L:
Solved! Go to Solution.
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FortiClient
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FortiGate
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Try installing an older version of FortiClient 6.0 range
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Have the same problem with 7.2.2 on sonoma 14.1
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FortiClient may not be reaching FortiGate. Have you tried to install a newer version from Fortinet support site?
https://support.fortinet.com/welcome/#/
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Still not working
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Which version did you install now?
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Try uninstalling FortiClient completely following the instructions in this article:
https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-uninstall-FortiClient-on-macOS/ta-p...
Then install 7.2.2 version from the support site.
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Allready tried this but still not working.
Always freeze after clicking on connect.
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Can you run the following commands on FortiGate CLI and then try connecting again after you have run the commands:
diag debug reset
diagnose debug application fnbamd 255
diagnose debug application sslvpn -1
diagnose debug application samld -1
diagnose debug console timestamp enable
diagnose debug enable
Do you see any traffic being generated?
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Additionally, run the sniffer separately on a different CLI window:
diag sniffer packet any "host <FortiClient Public IP Address>" 4 0 l
Once you run the above sniffer command, try connecting again to see if traffic is hitting FortiGate interface or not.
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No traffic. We have 30 Macbooks and every with sonoma 14.1 and forticlient 7.2.2 is not working.