Sometimes can't access docs.fortinet.com

[AEK]

Hi community members

I noticed from time to time docs.fortinet.com is not accessible and I get the below error message.

From CLI:

$ ping docs.fortinet.com
PING docs.fortinet.com.geo.fortinet.net (149.5.234.138) 56(84) bytes of data.
64 bytes from 149.5.234.138 (149.5.234.138): icmp_seq=1 ttl=46 time=51.0 ms
64 bytes from 149.5.234.138 (149.5.234.138): icmp_seq=2 ttl=46 time=43.4 ms
64 bytes from 149.5.234.138 (149.5.234.138): icmp_seq=3 ttl=46 time=57.1 ms
64 bytes from 149.5.234.138 (149.5.234.138): icmp_seq=4 ttl=46 time=43.0 ms

--- docs.fortinet.com.geo.fortinet.net ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3004ms
rtt min/avg/max/mdev = 42.972/48.625/57.136/5.852 ms


$ wget https://docs.fortinet.com/document/fortigate/7.6.2/administration-guide/704939/vrrp-virtual-macs
--2025-05-04 09:43:02-- https://docs.fortinet.com/document/fortigate/7.6.2/administration-guide/704939/vrrp-virtual-macs
Resolving docs.fortinet.com (docs.fortinet.com)... 149.5.234.138
Connecting to docs.fortinet.com (docs.fortinet.com)|149.5.234.138|:443... connected.
OpenSSL: error:0A000126:SSL routines::unexpected eof while reading
Unable to establish SSL connection.

Anyone had the same issue?

[Atul_S]

Hi AEK,

The error seems to be related to TLS handshake at the client end. Have you encountered the same issue while using diff browsers? Are you using proxy for your outbound Internet connection?

Thanks,

[AEK]

Hi Atul

Thanks for your response.

At the time when the issue occurs, I tested with other browsers but same result.

You see on the output even wget gives an error.

I'm not using proxy.