Site only works with web filter disabled

[zeeorlando]

I can only access a specific website when I disable the web filter.

The Fortigate 40F firewall doesn't display any message informing the blocked category. The website isn't placed in any category.

When I disable the web filter, I access it normally.

I've already placed the website in the Static URL filter, including Exempt, Block, Allow, and Monitor... but nothing happens. It doesn't block or allow.

I've also disabled the Fortiguard Category Basel filter, and nothing happens.

[ozkanaltas]

Hello @zeeorlando ,

Do you have a valid WebFilter license? 

Also, can your FortiGate reach FortiGuard IP addresses?

[zeeorlando]

Yes, I have a license, and FortiGuard is working perfectly...

Blocks websites that fall into the categories listed in the FortiGuard Category Based Filter.

[Sheikh]

Hello @zeeorlando 

What details do you see in the logs?

regards,

Sheikh

[zeeorlando]

Here is a print of the log that appears to me

[ozkanaltas]

Hello @zeeorlando ,

Can you also share web filter logs with us? 

[zeeorlando]

Hi, @ozkanaltas !

The log it displays for me is the one I posted above.

Unless I'm looking in the wrong place.

[ozkanaltas]

Hi @zeeorlando ,

You should check the security event log for specific web filter logs

Log&Report->Security Event-> Web Filter logs

A similar forward traffic log to the one you sent should be in the web filter logs.

[zeeorlando]

It wasn't appearing in the web filter, but in the SSL log.

As shown in the image.

Our firewall policy uses certificate inspection, as shown in the image below.

[ozkanaltas · Accepted solution]

Hello @zeeorlando ,

It seems your problem is not related to the web filter. 

You can follow that document for fixing ssl inspection issue.

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-How-to-fix-SSL-connection-is-blocked...