SSLVPN Error Code =-30008000(v1.0.1037)

[jboelter]

I am trying to connect a Surface Book 2 to my corporate VPN.  I have downloaded the app from the Windows Store and followed the instructions to configure the app.  When trying to connect, I receive the error:  SSLVPN Error:Code=-30008000(v1.0.1037) Invalid authentication cookie. Authentication Failed.

Has anyone experienced this and if so, how did you fix it.

Thanks

[JBijleveld]

Same problem here. Is there a solution?

Our supplier gave us an Internet Explorer plugin solution that works, but is rather difficult to explain to the average user here.

[lindseysoft]

I got this error using forticlient v1.0.1037

I was able to get past it by clicking the button titled "clear sign-in info" on the win 10 vpn settings page.

I then clicked "Connect" and re-entered my login info and it worked.

[E_Ben]

lindseysoft wrote:

I got this error using forticlient v1.0.1037

I was able to get past it by clicking the button titled "clear sign-in info" on the win 10 vpn settings page.

I then clicked "Connect" and re-entered my login info and it worked.

In my case, this doesn't help.

The error occurs independently of the login info, no matter if it is valid or wrong.

The only solution for me is to wait for an hour or so, then it works again.

[Weatherlights]

You can try to shutdown the deamon after a connection was interrupted. After that the Connection works again. It seems the Client is stuck after a connection interrupt in an inconsistent state.

However the Windows Store App is no longer supported by Fortinet.

[AEK]

Can you share more logs from both server and client side?