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I know this reply is over 2 years old, but hopefully it might help other people having this issue since it appears to be the first result in google.
I resolved this issue by ensuring that the firewall policy referenced the associated users in the policy rule that you added, you can't just add a rule for this associated access and not include any users.
tldr: In the source field of your firewall policy have the sources users with it as well.
That's what fixed it for me.
Sir, can you show me the policy that allows (css from external site and jquery codes) through ssl vpn web access.
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