SSL Web Portal http/https popup

[YanC]

Hi, I have setup a SSL-VPN Portal with http/https bookmarks, one of this website which is for viewing/configuring building AC has popup when you click on a device to configure it. When passing via the ssl portal when we click on a device we have this error

Error The application is unable to service your request due to: [404 - a document missing at the specified URI] While attempting to access URI: [/_common/servlet/lvl5/logicPopup]   someone has an idea ? it's working fine in local but not when passing through the ssl webportal   thank in advance

[Toshi_Esumi]

When you're connected over SSL VPN, is the machine using the same DNS server when you're connected locally? I think the URI doesn't resolve with a public DNS.

[YanC]

The website is accesible no problem we can browse the main page but when we click on an AC machine it should open a popup window so we can change temperture value of the unit, the popup windows open with this error inside it. This website is internal

[Toshi_Esumi]

It's not a reachability issue to the popup's destination, rather it's a DNS issue. The DNS server, used when you are outside, doesn't usnderstand what "/_common/servlet/lvl5/logicPopup" is without your domain name.

Check "ipconfig /all" (if PC) to compare what your machine has when you're outside and inside.

[TLohmiller]

I am currently working on a similar issue with Carrier iVu. Based on that access URI, it seems like the OP was also using Carrier iVU.

I will let community know what I find once the contractor gives me access to the web application. I suspect that having the pop-ups open in a new tab will be a temporary fix. However, I will let you know when i find the best solution.