SSL VPN disconnect after some time

[yeowkm99]

i have user reporting that their SSL VPN connection will auto drop even though status is showing connected.

fortiOS version is 6.4.11, FG401-E. 

connection to internal network will drop. 

is there a policy to auto drop/disconnect users after 40 mins ?

[gfleming]

It should stay online. Are you sure the user isn't going idle? Or the wi-fi connection is not stable? If it's just one user having problems find things that differentiate them: different OS version, Different client version, home network issues, etc. etc.

[yeowkm99]

user was very sure he is not idle. eg he was typing email/MS teams, suddenly drop VPN connection. 

[gfleming]

If it's just the one user with issues find things that differentiate them: different OS version, Different client version, home network issues, etc. etc.

[Muhammad_Haiqal]

hi @yeowkm99 ,

May i understand, the issue happend to this user only or to everybody?

If everybody or specific group having this issue, it may related to hard-timeout.

This KB may help:

https://community.fortinet.com/t5/FortiGate/Technical-Tip-SSL-VPN-timers-explanation-and-SSL-VPN-Log...

[jasnjay]

Hello Did this solve your issue? we are experiencing this same issue users disconnects.