SSL VPN Connection is Down Message at 40%

[raghav-verma]

Hello Team,

I am unable to connect to my client's VPN.

When my team in USA/Canada uses the same SSL-VPN configuration, they are able to connect to VPN successfully. At 40%, I get "SSL VPN Connection is Down".

Client has also confirmed that they are not blocking any IP from India.

I have Windows 10 Pro and Forticlient Version is 7.2.4.0972

Please help me solve this issue.

Thanks,

[Anthony_E]

Hello,

Could you please check:

https://community.fortinet.com/t5/FortiGate/Technical-Tip-FortiClient-SSL-VPN-connection-status-gets...

OR

https://community.fortinet.com/t5/Support-Forum/SSL-VPN-Upgrade-from-FortiClient-7-0-5-to-7-0-6-SSL-...

Regards,

[ddeguzman]

Dear raghav-verma,

Is the issue with all the machines and users? Kindly refer to the document provided by Anthony_E if you just need to click "Yes" to accept the untrusted certificate acknowledgement.

If still the same despite of that, kindly follow our troubleshooting article to debug sslvpn.
https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-SSL-VPN-Troubleshooting/ta-p/189542

Regards,
Denice

[Sheikh]

Hello @raghav-verma 

Please check below-mentioned article. Generally, if the SSLVPN stuck at 40%, then it is usually a certificate related issue.

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Possible-reasons-for-FortiClient-SSL...

regards,

Sheikh

[raghav-verma]

Still getting below errors. I have checked all SSL and TSL in my Internet Options too. Mine is free version 7.2.4.0972.

7/2/2024 6:34:02 PM warning sslvpn CSslvpnAgent::InitPipeHandle() 137 CreateFile() failed.. LastError=231
7/2/2024 6:34:02 PM error sslvpn Failed to connect to SslvpnDaemon, LastError=0
7/2/2024 6:34:02 PM error sslvpn CSslvpnAgent::Initialize() 178 InitPipeHandle() failed.

Settings Page. Please advise.

[fdsantos]

Hello,

For your login, are you using SAML SSO or just with a user that is referenced on your FortiGate?

It is possible that you are encountering an issue with FortiClient 7.2.4. You may try to download a lower version of FortiClient in the support portal and kindly try if it would connect.

Thank you.

[raghav-verma]

Using a user to login.

I am not eligible to download an older version. Getting below message on Support Portal.

Sorry, you don't have any product covered by Fortinet support contract.

Please contact Fortinet partners to purchase Fortinet support contract or Fortinet customer service team at cs@fortinet.com.

[fdsantos]

Hello,

Downloading a lower version of FortiClient would require a product covered by Fortinet support contract. You may contact the email provided in the message so you can work with our customer service team.

Thank you.