Rustdesk issue

[Sego]

Hi all,

i have stubborn customer insisting on Rustdesk as a support tool for desktop support.

Advising him of migration to Anydesk or something similar didnt helped.

So, question:

FG80f configured to allow necessary ports (21114-21119) are configured, nothing is blocked:

On link below is instruction about similar issue, configured for that particular policy without help:

ArticleID 274423

All security profiles are disabled, pure NAT internet access without restrictions.

So, i can confirm that Rustdesk is not blocked, on diagnose flow also didnt saw anything unusual, but tbh what should i diagnose.

Did somebody else had similar issue with Rustdesk?

ty,

Drazen

[DPadula · Accepted solution]

Hi Sego,

Did you run the 'diag debug flow' command while you try to access the rustdesk machine behind the Fortigate?

The command will show which firewall policy the traffic is matching, confirming if it is matching the right one. 

[DPadula · Accepted solution]

Hi Sego,

Did you run the 'diag debug flow' command while you try to access the rustdesk machine behind the Fortigate?

The command will show which firewall policy the traffic is matching, confirming if it is matching the right one. 

[Sego]

Hi,

yes i did, and definitely is using correct policy for wan access. One without security profiles and which logs access granted .

Regards,

Drazen

[DPadula]

Which security profiles do you have configured on your firewall policy?

[Sego]

Hi,

none.

[Sego · Accepted solution]

I will close this issue because there might be a problem further upstream, at ISP side.

Client is advised to move onto commercial sollution like Anydesk or Teamviewer.

Thank you all

br,

Drazen