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Pini
New Contributor

Return to Factory

Hi All,
I am new to Fortigate, when I logged in to the GUI recently, and I saw that Forticare period is about to expire
but it also shows in Hardware version: return to factory and I did not understand what that means
if I did not renew before expiration, will I be able to keep using the device?
my device is 40F

FortiGuard 

1 REPLY 1
pminarik
Staff
Staff

That's the level of RMA your are entitled.

The most basic one requires you to send your faulty device back first, then you receive a replacement. ("return and replace")

The better ones will have you receive the replacement device first, with varying levels of swiftness, and you send back the faulty device later. ("Advanced RMA/replacement")

 

https://www.fortinet.com/content/dam/fortinet/assets/solution-guides/sb-forticare-technical-support-...

[ corrections always welcome ]
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