Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
truvan
New Contributor

Resolved fail

Hi,

 

Does anyone know what history log field "resolved" means? Emails from our exchange server go out through FML in gateway mode, and they get through without problems (action for outbound mails is BYPASS), but all outgoing mails in history log have same status in resolved field - FAILED. Other statuses for incoming is OK for good mail, FAIL and FORGED usually means spam because of some sort of DNS mismatch.

 

It is DNS resolving issue, but I dont konw why internal exchange isnt resolved. Nslookup form FML shows good PTR and A records. We use internal DNS servers, and all works well exept this thing. Nowhere in documentation is clearly stated what RESOLVED resolves (IP to DNS name, helo/ehlo banner to PTR or some other combination).

 

 

This is log example:

 

 

Column Content

 # 14884

 Date 2015-05-21

 Time 13:21:47

 Classifier Not Spam

 Disposition Accept

 From xxx@domain.com

 To xxx@otherdomain.com

 Subject Subject Subject

 Session ID t3MBLlQt023378-t3MBLlQu023378

 Client [192.168.x.x]  - real IP is here, belonging to Exchange server not sure why it isnt resolved to name

 Destination IP 192.168.x.x - Fortimail address

 Length 63609

 Direction out

 Mailer mta

 Policy IDs 2:4:0

 Resolved FAIL

 Log ID 0200023379

Level information

Type statistics

 

 

Thanks,

 

Ivan

1 Solution
Bromont_FTNT
Staff
Staff

 

By default the Fortimail won't try resolving private IPs (including reverse lookup)

 

Try the following at CLI:

 

#config system dns

#set private-ip-query enable

#end

 

View solution in original post

1 REPLY 1
Bromont_FTNT
Staff
Staff

 

By default the Fortimail won't try resolving private IPs (including reverse lookup)

 

Try the following at CLI:

 

#config system dns

#set private-ip-query enable

#end

 

Announcements

Select Forum Responses to become Knowledge Articles!

Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.

Labels
Top Kudoed Authors