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xook
New Contributor

Reset fortigate

Hello Guys,

I am facing a big problem with our Fortigate 60F. I cannot access it. When I plug in the console cable, I cannot access the interface. Also, when I plug an Ethernet cable directly into my laptop, I still cannot access the Fortigate interface. The lights do not light up. I tried resetting it using the button, but nothing happens.

I appreciate your assistance.

4 REPLIES 4
AEK
SuperUser
SuperUser

Hi Xook

If you want to do a factory reset then follow this procedure:

https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-To-Reset-To-Factory-Default-Configurat...

Also you need a console cable and a tool to access the console terminal, like putty (serial 9600).

If this doesn't help then you should open a ticket fore hardware replacement.

AEK
AEK
adimailig
Staff
Staff

Hi @xook ,

You may follow the guide below to access the device via console.
https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-connect-to-the-FortiGate-console-po...

Try to reboot the device and check the logs from console access.
If there is no response from console / serial port and you still have valid license and subscription, I suggest to create a technical ticket to further check the issue and possibly request for RMA.

Best Regards,

Arnold Dimailig
TAC Engineer
DPadula
Staff
Staff

Hi xook,

Did you keep the button pressed before the 30 seconds after you connected the FGT to power?


https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-To-Reset-To-Factory-Default-Configurat...

 

RobertCook
New Contributor

Thank you so much for your help.

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