Requesting Forticare Trial license, proxy:(null)

[Dzavicho]

Hi guys !

I'm facing an issue with requesting forticare trial license.

First of all, i downloaded VM on Fortinet ressources.

After that, I installed it and click on "Evaluation license" and then it worked nice.

I deleted my VM and now i need to do another tests.

So, I installed another time a VM and when I click on "Evaluation license" I have this message : " requesting forticare trial license proxy (null)

I think the problem is i already used a trial license, is it possible to delete the first one and then i'll try to enable it on my last VM ?

Thank you for your support.

Regards.

[dingjerry_FTNT]

Hi @Dzavicho ,

Do you have access to https://support.fortinet.com ?  If yes, please login to check whether the old FGT VM is there.  If yes, delete it, then reapply the trial license.

[dingjerry_FTNT]

I believe that this is because only 1 evaluation license per product per account.

So one Eval license for FGT, FAZ, FMG each.  When you want to request second one, you have to delete the old one.