Remote Managed iPad by Fortinet Inc.

[lsol]

Hi guys,

Some years ago I bought a pre-owned iPad from a guy which have won it from Fortinet at an event.

Now, as I wanted to reset the iPad I'm getting the prompt, this iPad is remote managed by Fortinet Inc.

Is maybe someone having contact to an MDM-team of Fortinet, who could help me out?

As I have checked, the iPad has to be removed on the remote managing server through Fortinet Inc.
I was not able to contact anyone yet.

  

[dingjerry_FTNT]

Hi @lsol ,

In the second screenshot, there is a phone number. Please try to call it.

[lsol]

Hi @dingjerry_FTNT 

The number given is the main number of the location in Canada, as I am in Switzerland and only the main number is given it would be ideal if I can contact someone by mail or similar who is responsible for this, which would be easier. If this is not possible, I will of course try to resolve this by telephone.

Best regards

[dingjerry_FTNT]

Hi @lsol ,

The MIS Email address is for internal use. I can't share it here without permission. Sorry about that.

You may have to call that number first to reach the MIS team.  The number is available from 9 AM - 5 PM, Pacific time (UTC-8), Mon - Fri, excluding Canadian Holidays.

[lsol]

Hi @dingjerry_FTNT 

ok, too bad, thanks anyway

I'll try to call by phone as it seems the only way.

Best regards