Registration issues

[dmendoza]

i have about 200+ fortigate 60c' s that have registration issues. all of my devices have been regitered on support.fortinet.com but once i get a 60C configured with the WAN and a firewall setting thats open it still shows unregistered, once i try to register it on the GUI and it still wouldnt work. my main concern is will this affect my device in any way? Currently some of my fortigates lock up. no random cause that i can tell. i am trying to pin point if the registration has something to do with it. any advice helps. Thanks

[rwpatterson]

Are you sure the DNS settings are correct? No DNS = no resolution for the Fortinet servers.

[dmendoza]

yes, i am using a public DNS, 8.8.4.4 and 8.8.8.8 and this is what i get info below. Registration Failed The registration encountered an error. Please try again later. The product serial number has already been registered.

[rwpatterson]

From one of your devices (that' s failing), show the output of the command

fortigate $ show full-config  sys fortiguard

as in:

fortigate $ show full-config  sys fortiguard
 config system fortiguard
     set hostname " service.fortiguard.net" 
     set srv-ovrd disable
     set port 53
     set client-override-status disable
     set service-account-id ' ' 
     set load-balance-servers 1
     set analysis-service enable
     set antispam-force-off disable
     set antispam-cache disable
     set antispam-cache-ttl 3600
     set antispam-cache-mpercent 2
     set antispam-timeout 7
     set avquery-force-off disable
     set avquery-cache disable
     set avquery-cache-ttl 1800
     set avquery-cache-mpercent 2
     set avquery-timeout 7
     set webfilter-force-off disable
     set webfilter-cache enable
     set webfilter-cache-ttl 360
     set webfilter-timeout 15
     set antispam-score-threshold 80
 end
  
 fortigate $