Red alert for FortiGateCloud

[yeowkm99]

Recently we transfer one of our remote fortigate forticloud account to a common login credential.

After which the FortiManager icon is now showing red.

Is there any wrong with the setup as i can see the firewall in forticloud.

[kcheng]

Hi @yeowkm99 

If you are using FortiOS 6.4.x, it would be normal to see the icon as red:

https://docs.fortinet.com/document/fortigate/6.4.0/new-features/455105/redesign-fortinet-fabric-conn...

The icon color would not indicate the connection status. Please run the following command to check if the connection is up and running:

diag fdsm central-mgmt-status

If you are seeing the following result, then you are connected and registered, hence, FortiGate would be having no issue managed by FMG Cloud:

Connection status: Up
Registration status: Registered

[yeowkm99]

my status is showing unknown.

Connection status: Down
Registration status: unknown

[kcheng]

Hi @yeowkm99 

Can you advise what is the version of FortiGate that you are using? Nonetheless, have you authorized the device in FMG Cloud?