Recover or Reset Admin login ForticlientEMS Server

[richa58]

So I have been rotating all of my passwords after this latest Lastpass fiasco. I also switched to Keeper and have been having some growing pains with it.

I tried resetting my forticlient EMS server admin password and thought I had everything set, and the password didn't save in the Keeper vault. The password got changed and then I lost the password from the clipboard. Stupid me for not pasting it somewhere else first.

Is there a way from the console to reset or recover the admin password?

I opened a ticket with Fortinet as I have support but thought I would ask on here if it was quicker.

[gfleming]

I can't find any info on this. Perhaps best to call in to TAC for assistance.

[jdeshmukh]

Hello,

There is NO provision by product design, to recover the FortiClient EMS admin password.

Unless you have another accessible Super Admin ID on the same EMS server.

If it is a critical and huge EMS setup, yes you will definitely be helped by Fortinet TAC, if you have recent DB backup with restore password.

[jdeshmukh]

Hello,

An option is introduced with EMS v7.2.2 to reset the EMS Admin password.

Please refer the below document

https://docs.fortinet.com/document/forticlient/7.2.0/new-features/465373/password-recovery-for-ems-a...

BR

Jay