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ceForti
New Contributor III

Created on ‎11-01-2023 02:50 AM

Recover Fortiweb Admin password

How to recover fortiweb admin password. I have access to serial console of the device.

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srajeswaran
Staff
Staff

Created on ‎11-01-2023 03:22 AM

You need atleast a prof_admin account/password to reset/recover the admin password.

 

https://docs.fortinet.com/document/fortiweb/7.4.0/administration-guide/180461/resetting-passwords

 

If you are running older version (I belive 5.x or below) the maintainer account can be used. Below document explains the procedure 

https://fortinetweb.s3.amazonaws.com/docs.fortinet.com/v2/attachments/0d8c9206-202e-11e9-b6f6-f8bc12... 

Regards,
Suraj
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ceForti
New Contributor III

Created on ‎11-01-2023 06:38 AM

I searched  a lot on this. The only option available is to reimage the device as said here - https://fortinetweb.s3.amazonaws.com/docs.fortinet.com/v2/attachments/2c7f658f-7d40-11ec-a0d0-fa163e...

 

 

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srajeswaran
Staff
Staff
In response to ceForti

Created on ‎11-01-2023 06:48 AM

If you don't have prof_admin , then we need to re-image the device.

Regards,
Suraj
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