Random reboots

[jtfinley]

My Fortigate WIFI 60B, latest build (v4.0,build0291,100824 (MR2 Patch 2)) is randomly rebooting. I can' t see a cause for it other than this little blurb in the Event Log. 317 2010-10-30 17:49:00 information dhcp 26001 Client requests IP address/configuration parameters 318 2010-10-30 17:49:00 information system 20001 authentication Client 00:23:12:0b:2d:6b does WPA 319 2010-10-30 17:49:00 information system 20001 associate Accepted association from 00:23:12:0b:2d:6b 320 2010-10-30 17:48:55 information admin 32006 Fortigate started 321 2010-10-30 17:48:55 notice admin 32401 init add Administrator daemon_admin added an application control list WoW-Choke from init 322 2010-10-30 17:48:55 notice admin 32401 init add Administrator daemon_admin added an application control list monitor-p2p-and-media from init 323 2010-10-30 17:48:55 notice admin 32401 init add Administrator daemon_admin added an application control list block-p2p from init 324 2010-10-30 17:48:55 notice admin 32401 init add Administrator daemon_admin added an application control list monitor-all from init 325 2010-10-30 17:48:55 notice admin 32120 init add Administrator daemon_admin added an address all from init

[jtfinley]

Well, here is Fortinet' s reply to my ticket. Hello Joseph, Your issue may be part of a bug that we are currently working on. Going back to the older firmware should fix the issue. You can then upgrade again to 4.0 MR2 Patch2 or wait for a new release. Thank you, Hassan Harb Fortinet TAC Americas 1-866-648-4638 https://support.fortinet.com

[Coldfirex]

We have been seeing this on our FWF60B as well the last couple of weeks. We are also at v4 MR2 P2. Did they give any indication on when the fix would be released?

[jtfinley]

Coldfirex - No, they have not indicated. I would recommend down one patch level.

[Coldfirex]

Thanks jtfinley. Unfortunately downgrading makes me pretty nervous. Would scheduling a reboot in the middle of the night, daily, get around this for the time being? If so, how could that be accomplished?

[jtfinley]

Thanks jtfinley. Unfortunately downgrading makes me pretty nervous. Would scheduling a reboot in the middle of the night, daily, get around this for the time being? If so, how could that be accomplished?

I downgraded just fine. It only becomes a major issue if you downgrade a complete REVISION. All my settings were maintained after downgrading to the lesser Patch Level (1).

[Coldfirex]

jtfinley: I plan to attempt the downgrade. Has it been working well for you since? We are seeing a random reboot almost everyday currently. Is the downgrade process the same as upgrading where you simply upload the firmware version and apply it?

[ede_pfau]

Yes, it is. Depending on the FG model you could load the older revision into the backup location on flash and reboot at a specified time. conf sys global set daily-restart enable set restart 00:00 ... You' ll have to look up the details in the CLI Guide and Admin Reference. Don' t forget to disable daily-restart the next morning :)

[jtfinley]

ede_pfau, Thank you for that info! I use this for a specific customer. Was unaware of a daily reboot. A certain cable provider we have will just stop talking to our Fortigate - a daily reboot resolves it. Work-around yes, but has not had an issue since.

[Coldfirex]

Im supposing this is probably still an issue in v4 MR2 P3?

[Coldfirex]

Well, I upgraded our FWF60B from 4.2.2 to 4.2.3 and we have not had the random reboot since (its been about 10 days now). FYI.