Random connection drop

[Gallear]

Hello

we are running FortiClient EMS  currently on 7.2.7 and upgrading to 7.2.10.

We are getting reports of staff having random connectivity drops  once or twice a day , logs do not show anything particularly useful. What we have noticed though is that the staff getting issues are not rebooting their laptops daily. Staff who do reboot daily do not seem to hit any issues. Is there any oddity around the fortinet EMS client that requires a reboot to avoid issues occurring ?

[AEK]

Hi Gallear

Did you upgrade EMS only or clients as well?

Do you mean the issue is on 7.2.7, 7.2.10 or both?

[Gallear]

Hi yes sorry Clients are upgrading to 7.2.10 from 7.2.7 , EMS is on 7.2.8 , issue has only been noted on 7.2.10 clients 

[AEK]

I don't find such issue in release notes.

https://docs.fortinet.com/document/forticlient/7.2.10/windows-release-notes/743101/existing-known-is...

Try update to 7.2.11 and see if it helps.