Push notification to apple devices

[pnunan]

Starting sometime in the last 24 hours push notifications to Apple devices stopped working. Phone never displays the prompt, entering token works fine. Push is working on android devices. We are seeing the FAC send the push notice and waiting for reply. We are seeing the outbound traffic on the edge Gate, no return traffic except for android devices. Anyone else seeing this issue?

I would like to see if this is a larger issue or something internal to us.

Thank you in advance for your input.

Phil

[lynx]

After all, just like in the post author's case, there had to be a FAC non-intrusive debug kit installed and it fixed the cert presented to Apple APN by FAC. Push notifications for iOS happilly work again. 

[tanr]

What was installed on the FAC that fixed this?  Was this something from TAC, a firmware update, or something else?

[lynx]

Yes, it was installed on FAC through firmware update dialogue, but it didn't cause any reboot, so service wasn't disrupted. The file was provided by TAC and had extension of .dgb (debug kit). 

[tanr]

Thanks for clarifying.