Product registration with FortiCare

[edwin-nttdata]

Dear Team,

We have encountered an issue where the departing service provider deregistered the FortiGate devices instead of utilizing the "Transfer a device to another FortiCloud account" option.

Could you please advise on the necessary steps to re-register these devices under our FortiCloud account, including the process for transferring any existing contracts associated with the equipment?

Thank you in advance for your assistance.

[AEK]

Hi Edwin

Send an e-mail from the master e-mail address to Fortinet Customer Service cs@fortinet.com.