Hi @Bob25 ,
I can see that your FGT is locked as Export Alert.
So please contact our Global Trade Compliance Department at exportalert@fortinet.com
Hi @Bob25 ,
Some questions:
1) Where are you? I mean, which country are you in?
2) Where is the FGT? Is the FGT with you or in another country?
3) How did you get this FGT?
4) Did you check it with the company that sold you the FGT?
Hi @Bob25 ,
I can see that your FGT is locked as Export Alert.
So please contact our Global Trade Compliance Department at exportalert@fortinet.com
I send à email in my Global Trade Compliance Department at exportalert@fortinet.com
They not answer my and not help me
This is my what I send
Thank you for providing us with your support, our equipment has been blocked for months without any explanation??,
here is the serial number of the machine.
FG1.................
Hi @Bob25 ,
When did you send this Email? Did you get an autoresponse Email?
If you sent this Email this weekend, please wait for a response until tomorrow a least since it's a holiday in the US today and I believe that the Global Trade Compliance Department is based in the US.
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