Product is locked , can't be registered

[Bob25]

How my product is locked why I can't registered 

Please help urgently 

 

 

[dingjerry_FTNT]

Hi @Bob25 ,

Some questions:

1) Where are you? I mean, which country are you in?

2) Where is the FGT?  Is the FGT with you or in another country?

3) How did you get this FGT? 

4) Did you check it with the company that sold you the FGT?

[dingjerry_FTNT · Accepted solution]

Hi @Bob25 ,

I can see that your FGT is locked as Export Alert.

So please contact our Global Trade Compliance Department at exportalert@fortinet.com

[Bob25]

Hi @dingjerry_FTNT

I send à email in my Global Trade Compliance Department at exportalert@fortinet.com

They not answer my and not help me 

This is my what I send 

Thank you for providing us with your support, our equipment has been blocked for months without any explanation??, 

here is the serial number of the machine.

FG1.................

looking forward to your response,   its urgent      

greetings!

[dingjerry_FTNT]

Hi @Bob25 ,

When did you send this Email?  Did you get an autoresponse Email?

If you sent this Email this weekend, please wait for a response until tomorrow a least since it's a holiday in the US today and I believe that the Global Trade Compliance Department is based in the US.