Process WAD_USRINFOHIST High memory usage

[PaulSA]

Hi,

I have a problem on my FortiGate61F, I have a process called "wad_usrinfohist" and it's using 40% of memory on its own.

So my fortinet goes to 80% memory usage and goes into conservation mode.

When I restart the fortinet, the process goes down again and my fortinet goes back to 40% of total memory usage, but the process goes back up again and brings my fortinet back to 80% after a few days.

Do you have any solution to restrict the % of this process?

Thanks.

[abarushka]

Hello,

Could you please specify which firmware you are running?

[PaulSA]

v7.2.3 build1262

[abarushka · Accepted solution]

Hello,

You may consider to upgrade to FortiOS 7.2.4 GA. There are multiple wad memory leak fixes.

https://docs.fortinet.com/document/fortigate/7.2.4/fortios-release-notes/289806/resolved-issues

[PaulSA]

Hello,

I have upgrade my fortinet, i gonna wait many days to see if the problem has disappeared. 

Thanks for your answer.

[lgonzalez]

Does the problem resolve when you update the firmware?

Thanks in advance

[PaulSA]

Hello Gonzalez,

For the moment yes, I hope it will stay like that.

[DubleA]

I am on 7.2.4 and am still experiencing a memory leak.

[akileshc]

It appears that there is a memory leak in the WAD user info history daemon, and opening a TAC Case will help you in eliminating the issue and optimizing the device resource.