Problems with remote APs after update to version 7.4.X

[Joerg01]

Hi there,
I have updated the Fortigate 101F to version 7.4.X. Since then there have been problems with the homeoffice access points FAP-C24JE.
Whenever the routers get a new WAN IP, all devices on the LAN ports of the APs are offline or cannot connect to the Internet or the Fortigate.

The AP is displayed as online in the FGT and the WLAN clients can also connect and are online.
It seems as if the AP has forgotten the configuration for the LAN ports.

After restarting the AP, everything works again.

[Anthony_E]

Hello Joerg,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Anthony_E]

Hello,

We are still looking for someone to help you.

We will come back to you ASAP.

Regards,

[hbac]

Hi @Joerg01,

What is the firmware version of the FortiAP? Do you have split-tunneling enabled? Please refer to https://docs.fortinet.com/document/fortiap/7.4.2/fortiwifi-and-fortiap-configuration-guide/238787/re...

Regards, 

[Joerg01]

We have already installed the latest firmware 5.4.5 Build 0244 on the AP.

Split tunneling is used and works perfectly.
The problem only affects the LAN ports of the AP.

[sahmed_FTNT]

Hello, kindly also make sure AP's have the latest firmware version which are compatible with FGT version

[Joerg01 · Accepted solution]

I have downgraded to the major version v7.0.13 build0566. Now everything works stable again.