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Joerg01
New Contributor II

Problems with remote APs after update to version 7.4.X

Hi there,
I have updated the Fortigate 101F to version 7.4.X. Since then there have been problems with the homeoffice access points FAP-C24JE.
Whenever the routers get a new WAN IP, all devices on the LAN ports of the APs are offline or cannot connect to the Internet or the Fortigate.

The AP is displayed as online in the FGT and the WLAN clients can also connect and are online.
It seems as if the AP has forgotten the configuration for the LAN ports.

After restarting the AP, everything works again.Unbenannt.JPG

1 Solution
Joerg01
New Contributor II

I have downgraded to the major version v7.0.13 build0566. Now everything works stable again.

View solution in original post

7 REPLIES 7
Anthony_E
Community Manager
Community Manager

Hello Joerg,


Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


Thanks,

Anthony-Fortinet Community Team.
Anthony_E
Community Manager
Community Manager

Hello,

 

We are still looking for someone to help you.

We will come back to you ASAP.


Regards,

 

Anthony-Fortinet Community Team.
hbac
Staff
Staff

Hi @Joerg01,

 

What is the firmware version of the FortiAP? Do you have split-tunneling enabled? Please refer to https://docs.fortinet.com/document/fortiap/7.4.2/fortiwifi-and-fortiap-configuration-guide/238787/re...

 

Regards, 

Joerg01
New Contributor II

We have already installed the latest firmware 5.4.5 Build 0244 on the AP.

Split tunneling is used and works perfectly.
The problem only affects the LAN ports of the AP.

sahmed_FTNT
Staff
Staff

Hello, kindly also make sure AP's have the latest firmware version which are compatible with FGT version

Security all we want
Joerg01
New Contributor II

I have downgraded to the major version v7.0.13 build0566. Now everything works stable again.

jhonalone
New Contributor

Hello, please ensure that access points (APs) are updated with the latest firmware version, ensuring compatibility with the Fortinet (FGT) version. i also used this on my free fire hack apk site and it's working perfectly.

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