Problem with specific user trying to connect to our VPN

[idantem]

hey, I'm having issue with a specific user trying to connect. when trying to connect to the software, doesn't matter what address is being placed, after entering password and pressing enter, the password gets longer and the application is stuck on connecting. i tried a few things, of course uninstalling and reinstalling, including restarts, 

i tried connecting via diffrent wifi network, and i tried even Full uninstall, registry and program data, does anyone know what else i can do to fix that problem?

Thanks a lot.

[betterjoy]

Having trouble with a specific user connecting to the VPN? If the password length increases and the app gets stuck on 'connecting,' try these steps: check network/DNS settings, ensure the VPN is up to date, verify firewall settings, test with a different user profile or device, and disable any interfering software. If the issue persists, contact your VPN provider’s support for further help.

[funkylicious]

Hi,

Take a look at this thread maybe it helps, https://community.fortinet.com/t5/Support-Forum/FortiClient-VPN-Stuck-on-quot-Connecting-quot/td-p/3...

Assuming that there is an issue locally on the user workstation, does it work on another one with another OS ?

Happy New Year!

[Dhruvin_patel]

Greetings!

I assume the connection issue with VPN using forticlient.

Please check this document, https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Possible-reasons-for-FortiClient-SSL...

The document will discuss possible reasons for failure at specific percentages for FortiClient SSL VPN connectivity.

Regards!

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